FAQ list.

About payment

I do not have a credit card. Can I pay via PayPal, etc.?


Will I receive a confirmation of payment through email?

You will be asked to enter your payment information (credit card or electronic payment) on the order screen. When your order is complete, we will send you an order confirmation email.

An error occurred when selecting a credit card payment

If an error occurred without completing your payment, there are a few possible causes:
- Your card details are incorrect (card number, security code, etc.)
- Your card has expired.
- Payment was refusal by the card company.
Please ask your card company for more information, as we can not identify the cause of this error.

Can I delete or change the credit card information used when placing my order?

Credit card information entered when ordering can not be deleted and changed later.
In addition, we do not hold customers' credit card information, so we are unable to verify the details of your card. Thank you for your understanding.

About the product

How can I get data after product purchase?

We will send you the email address you entered when you ordered in three data formats: PDF, CAD, and Illustrator.
$ 10 Download Purchase Products will send PDF data by email to your email address after purchase.

How long does it take to receive data from purchase?

It depends on the product, but please allow 7 working days as a guide.

The product did not arrive. Can you resend it?

Yes. If the product does not arrive even after 7 working days from the time of purchase, please contact us using the following details.
■ Contact details
Phone number: 0942-32-5741
Opening hours: 9:00-17:00 (Japan time, excluding Saturdays, Sundays, and public holidays)

Do you sell the finished box?

Some are available for selling, and some are not.
Customers who wish to receive a finished box, please use the contact form to let us know your requirements, as well as the product name.

About your order

What is the size unit when ordering?

Please enter your desired size when ordering.
There is a field for filling in the length of each side.
All units are mm, so please double check before ordering.

I have two different sizes of the same product, but how can I order?

2 It will be calculated for the product. Please order for each.

Is there a limit to the size of the box?

The maximum size for the plan of an unfolded box is determined by its fit into the size of the original sheet.
Due to the difficulty in grasping the size of an unfolded plan in advance, the size may only be determined after the design process.
If you order a size larger than the original sheet, we will offer you a refund or allow you to change the size if possible.
It depends on the type of sheet, but generally the maximum sheet size is 1100mm x 800mm.

Can I cancel the order?

As these are custom-made items, we do not accept product cancellations.

I do not know how to order.

Please choose the product you want to purchase, and fill in the length of each side in mm.
When you have completed the form, please check it before proceeding with the purchase procedure.

About returns and exchanges

Product data of different sizes has been received.

If, after confirming your order content, there is some kind of mistake, then we will be able to recreate it for you If you receive an order with a different size, please contact us below.
■ Contact details MORISAKI Inc. info@morisaki-dm.co.jp Phone number: 0942-32-5741 Opening hours: 9: 00-17: 00 (Japan time, excluding Saturdays, Sundays, and public holidays)

Can I exchange product data?

Due to the fact that our products are custom-made, there will be no exchange of products, unless there is a mistake between the order and the delivery.


I have lost the data of the development of the product that I purchased. Can you send me the same data again?

Yes. If you lose the data we have sent you, please contact us at the following address with the name and email address of the person who purchased the data:
■ Contact details MORISAKI Inc. info@morisaki-dm.co.jp Opening hours: 9: 00-17: 00 (Japan time, excluding Saturdays, Sundays, and public holidays)

There is a box I want you to design, can you do it for me?

Yes. Please contact us using the contact form. Our staff will be happy to help.

Please tell me how to use this site.

Please use the box when planning and proposing.
EX: Selection / Determination of Shape → Determine Size → Order → Delete Data by E-mail

After purchasing, please use the dummy shape and size, and use it for graphic design and production.
In addition, when mass-produced, please produce detailed verification with the manufacturer.